When purchasing products on the Website, the Customer has a 14-day withdrawal period by applicable consumer protection legislation. This means that the Customer has the right to cancel any purchase by notifying Nourom.com accordingly within 14 days from when the Customer or its representative received the product ordered (withdrawal period).
By accepting the General Conditions, the Customer acknowledges and agrees that the right of withdrawal is not valid for any digital content delivered otherwise than by a tangible medium.
In connection with ordering a product for which the right of withdrawal does not apply, the Customer will receive clear information. If a product has been sealed, the Customer may not break the seal if the Customer wishes to utilize its right of withdrawal. The right of withdrawal ceases accordingly when the Customer breaks the seal. A seal shall also include any technical seal (e.g., serial number).
If the Customer wishes to withdraw a purchase, the Customer shall send a clear message to Nourom.com in the manner set forth here before the expiry of the withdrawal period. The Customer shall provide its name, address, and other relevant information, e.g., order reference, invoice number, and the product’s name in the message. Suppose the Customer prefers not to use the above alternative notice. In that case, the Customer may use the standard form for the right of withdrawal provided by the National Board for Consumer Policies or any other equivalent authority in their respective country.
Suppose the Customer uses its right of withdrawal. In that case, the Customer shall pay for the return shipping costs and is responsible for the product’s condition after the Customer has received the product and during the return shipping. The product shall be returned within 14 days from when Nourom.com was notified of the withdrawal. The product shall be sent well packaged, in good condition, and its original box and packaging. Any returns shall be sent to Nourom.com by the methods and directions set forth on the Website, which you can find here. Depending on the destination, customers may be subject to additional charges to receive their package. Such costs include Customs & Duty charges, VAT/local taxes, etc. The fees above are the sole responsibility of the customer/buyer, even in forced return, i.e., before the parcel is delivered to the customer. If you require more information, please promptly contact our customer service.
When the Customer withdraws its purchase, Nourom.com will refund the customer’s amount for the product, NOT including shipping costs. Nourom.com is entitled to deduct an amount from the amount to be repaid, which corresponds to the depreciation of the product compared to the original value of the product, if and to the extent such depreciation is due to the Customer having handled the product to a greater extent than necessary to determine its function or characteristics.
Nourom.com will pay back the amount without undue delay; however, no later than 14 days from the date Nourom.com received the Customer notification of withdrawal. However, Nourom.com may delay repayment until Nourom.com has received the product or the Customer has provided proof that the product has been returned, e.g., using a delivery certificate. Refund will be made to the Customer by the payment method chosen by the Customer, unless otherwise agreed or any objection for such a repayment.
Suppose the complete purchase (Or partially returned purchase, which goes under free shipping values) is born. In that case, Nourom reserves the right to withdraw a service fee of 15€ to cover lost shipping and packaging expenses.
NOUROM DOESN'T PAY FOR THE DUTY COSTS FOR THE RETURN PACKETS.
Nourom & Doenvang
Lastvägen 16 (Lokale B)